Who never had a problem with their washing machine or
fridge? I believe it is safe to say that most people would answer they already
had problems with some type of electronic home appliance. But now try to
picture this: you have a problem with your dryer, you call a service number
from the manufacturer and suddenly it is fixed with no technicians coming to
your house. The implementation of such service is not science fiction anymore.
The ability to fix machines without actually being there is already on our near
future.
This revolutionary idea was developed by eWon and Talk2M.
Those companies provide the customer service that has been changing business. Those
services have been provided mostly to industrial machinery; but this is just the
first step that can be expanded to a wider market. It is a “win – win” situation
for the client and the manufacturer. Both send money and time, so it really
does impact the industrial engineering field.
The eWon and Talk2M works by equipping a eWon industrial
router into the machine and using the internet to connect to Talk2M. The
engineers at Talk2M headquarters can see the live performance of the machine
and in case of software problems fix it right away. Also they can access
cameras that are located in strategic spots on the machine that can help with
their full analysis. Before that,
companies would have to send a technician or one of their engineers, depending
on the complexity of the problem, to take a look at it. Now we can see how much
companies can benefit from these services.
Also applying these ideas to a wider public is just a matter
of time. There are numerous applications for this type of integrated technology
and customer service. It is very certain that technology has been advancing and
companies that want to “keep up” with the market, have to be willing to make
some progression in the field.
As an industrial engineer student, I would advise a company
to purchase such services if they have high costs with maintenance of equipment.
It is a great tool for my field since we try to make things faster and more
cost efficient. And eWon and Talk2M provided exactly those services. I look forward
on seeing any new updates on the marriage of customer and technology services.
Also see the video that explains the system:
This was a very interesting post. I really hope that this new technology comes out soon. That would be so convenient to not have to have someone come to my house to fix my appliances when they are broken, but instead just have them fix them over the phone.
ReplyDeleteThis technology is pretty awesome, and the idea of not having repair people come to your house to fix something is cool.
ReplyDeleteThese products could really make big changes in manufacturing plants around the world. If only everything could be fixed over the internet...
ReplyDeleteWhile having this feature is more than anything a good feature, I can see it being a security threat (especially with the addition of cameras in the technology).
ReplyDelete